Refunds and cancellations

Last updated 9 November 2026

Setup (£49 / $59)

When you order, we only place a hold on your card. You're charged once your web address is registered in your name. If we can't register it, the hold is released and you pay nothing.

Once your web address is registered, the setup fee is non-refundable, because the address has been bought for you and can't be returned. You agree to this before you pay.

Yearly renewal (£29 / $39)

Your renewal is charged 30 days before your web address expires. We email you before the charge.

• Before the charge: cancel any time in your account, under "Manage billing". You won't be charged again.
• After the charge: if you didn't mean to renew, email us before your address's expiry date and we'll refund the renewal and cancel it.
• After the expiry date: your address has already been renewed for another year, so the renewal can't be refunded.

Your web address is yours

Whether or not you renew, you can ask for a transfer code from your account and move your address to another provider.

Questions

Email [email protected].